Great Plains Communications is looking for a highly motivated, detail-oriented Customer Response Representative to interact with customers both via telephone and face-to-face.  This position is accountable for processing customer service and trouble requests, making service recommendations, cross-selling and up-selling services, and answering billing questions.

We currently have one full-time customer service position available in our Blair, Nebraska office.  Weekly work hours will be 10:00 a.m. to 7:00 p.m. Monday through Friday, with rotating Saturday shift 8a - noon.  

Duties include but are not limited to:

×         Communicates with customers on the telephone, electronically, or face-to-face, using excellent customer relations skills.

×         Obtains complete service order information from customer inputting directly into computer software system.

×         Audits twice daily for pending service orders to expedite their completion.

×         Verifies data is correct before closing service order, using strong proofing skills.

×         Investigates possible indebtedness as needed.

×         Inputs all customer inquiries, complaints, and comments into contact tracking.

×         Utilizes C&C codes with a minimum of 99% accuracy.

×         Explains monthly billing statement, including governmental fees and taxes.

×         Retrieves information from the billing system in a timely manner.

×         Retrieves archived customer data from Inter-Active XL in a timely manner.

×         Thoroughly explains pro-rated charges or credits.

×         Processes all customer payment types following all requirements.

×         Issues credit through A/R adjustment screen.

×         Manually calculates fractional charges or credits as needed.

×         Establishes payment arrangement as agreed upon by customer.

×         Communicates and supports assessed late fee.

×         Process unbillable toll within 24 hours of receipt

×         Assists customers with E-Bill sign up steps.

×         Determines if customer has current deposit on file.

×         Performs basic troubleshooting of all services.

×         Identifies and dispatches customer service issues.

×         Produces trouble tickets on computer with 99% accuracy.

×         Posts outage information through DASH.

×         Dispatches Digger’s One Call locate tickets with 99% accuracy.

×         Initiates workflow to ensure appropriate departments are notified.

×         Promotes and sells products and services on customer contacts.

×         Meets monthly sales goal.

×         Up-sells/cross-sells with every customer interaction, using persuasive selling techniques.

×         Uses competitive analysis of products and services.

×         Performs cold calls.

×         Promotes marketing campaigns, using marketing materials effectively.

×         Displays solid knowledge of available products and services

×         Emphasizes customer benefit.

×         Overcomes customer objections.

×         Maintains strong knowledge of all products and services offered by GPC. 

            (Telephone, Video, Broadband, GPCLD)

×         Other duties as assigned by management.

Successful candidate must have strong computer and Windows-based applications knowledge, a minimum of 2-3 years of customer service and sales experience, written and verbal communication skills, 10-key calculator skills, and the ability to handle multiple tasks. Bilingual skills a plus.

Competitive salary and benefits provided.  EOE.

Visit www.gpcom.com/careers to apply.

Embrace the possibilities with GPC Perks!

-        Health & Life Insurance

-        401-(k) Retirement Plan

-        Tuition Reimbursement 

-        Paid Time Off 

-        Paid Holiday Time 

-        Employee Referral Bonus 

-        Flexible Work Environment 

-        Health Wellness Program & Incentives 

-        Scholarship opportunities 

If you are ready to take your career to the next level and make a difference in the lives of customers and your team, we want to hear from you! Join us at Great Plains Communications, where your expertise will help create superior customer experience and a positive work environment. Apply today and be part of a team that values excellence and growth! 

Competitive salary and benefits provided.  

To apply, visit www.gpcom.com/careers or click apply

High-performing network, high-performing people.

Great Plains Communications is the leading fiber-driven technology provider in the Midwest, delivering fast, reliable solutions including high-speed internet and a full suite of residential and business services to nearly 200 communities across Nebraska, Colorado, Iowa and Southeast Indiana. Powered by our 19,000-mile MEF-certified, high-capacity network, we provide state-of-the-art connectivity to homes, businesses and carriers backed by custom-built strategies, expert engineering and local support.

What sets us apart? An unwavering commitment to customer experience. From design to deployment, maintenance and beyond, our local experts craft tailored solutions and deliver personalized, ongoing support to keep communities seamlessly connected.